Legal matters and info
Transparency meets clarity.
Explore the essential terms and policies that define and protect your experience on our platform
No right of withdrawal a/o refund for digital content
By purchasing digital content or commissioning a publication on the Proofbox platform, you expressly agree that the provision of services or access to digital content begins immediately after the transaction is completed. As the services offered consist of digital downloads (e.g. published PDF documents) or instantly published digital disclosures of your uploaded files, cancellation or withdrawal after purchase is excluded.
No refunds
All payments made in connection with the purchase of digital content or the commissioning of a publication on Proofbox are final and non-refundable. This applies regardless of whether the content has been downloaded or used. The customer acknowledges that, due to the immediate provision of the digital service, no refund can be granted.
Consent to immediate performance
By completing a purchase or submitting a publication, you expressly declare that you agree to the immediate execution of the contract and that you understand this waives your right of withdrawal or claim to a refund.
Customer services and publications
Publications initiated by the customer (e.g. by uploading content for disclosure) are considered final once uploaded and processed. Retraction or reversal is technically and legally impossible, as such publications are publicly documented and therefore cannot be undone.
Further information
This policy applies to all customers worldwide. In the event that mandatory local laws in the customer’s country provide for special consumer protections, such provisions shall apply only to the extent they cannot be effectively excluded or limited by these terms.
Terms and Disclaimer
Our refund / withdrawal policy is supplemented by our Terms and Conditions and Disclaimer. These documents contain further important information regarding legal and usage-related aspects, particularly in connection with the use of our platform and the content provided through it. Please read these documents carefully, as they include essential guidance on liability, use of the products, and their legal recognition.